Let Us Help You - All FAQs
When you have finished shopping, click on either the "My Cart Icon" at the top-right of the website either to review your selections. When you are satisfied with your order, click the "Checkout" button to complete your purchase.
Note: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser or you can also contact us via email
For FEDEX: www.fedex.com
For UPS: www.ups.com
On “Information” page, you will find a textbox “Discount Code" in the top right corner. Enter the code into the box and click "Apply" to update your order subtotal.
Note: One promo or coupon code can be used per order.
Note: If you are using e-mail filters and/or blockers, be sure to add proaim.ca to the safe sender list in your address book to ensure that you receive our notifications and updates.
Customer has to enter the address along with country and zip or postal code on “Information” page and click on “Continue to Shipping” for calculating the actual shipping cost based on your shipping destination and the weight/dimensions of the items in your order.
All orders received before 8am PST, will be dispatched on the same day using Standard shipping service. Orders received post the cut-off will not be eligible for overnight shipping and will ship the Next business day.It is the responsibility of the customer to read all the terms and conditions before placing an order. Deliveries may be delayed if we do not have the correct contact details for you. We ship with FedEx standard shipping, if your address is in a remote location as specified by FedEx, there can be delays. For critical shipping needs, please contact us before placing the order.
Note: Signature will be required upon delivery.
Proaim delivers to the following countries:
Canada : Ontario, Manitoba, Quebec, Alberta, Vancouver, British Columbia, Nova Scotia, Saskatchewan, New Brunswick,Prince Edward Island,Toronto, Montreal, Ottawa, Calgary, Edmonton, Winnipeg, Hamilton, Kitchener–Cambridge–Waterloo, London, St. Catharines - Niagara (Niagara Falls, Welland), Halifax, Oshawa (Whitby, Clarington), Victoria (Saanich), Windsor (Lakeshore), Saskatoon, Regina, Sherbrooke (Magog), St. John's (Mount Pearl, Conception Bay South), Barrie (Innisfil), Kelowna (West Kelowna), Abbotsford - Mission, Greater Sudbury, Kingston (South Frontenac, Loyalist), Saguenay, Trois-Rivières, Guelph, Moncton (Dieppe, Riverview), Brantford (Brant), Saint John (Quispamsis), Thunder Bay, Peterborough (Selwyn), Lethbridge, Chatham-Kent, Cape Breton
USA : New york, California, Illinois, Texas, Pennsylvania, Arizona, Florida, Indiana, Ohio, North Carolina, Washington, Colorado, Michigan, District of Columbia, Massachusetts, Tennessee, Oregon, Oklahoma, Nevada, Maryland, Kentucky, Wisconsin, New Mexico, Missouri, Georgia, Virginia, Nebraska, Minnesota, Kansas, Louisiana, Hawai'i, Alaska, New Jersey, Idaho, Alabama, Iowa, Arkansas, Utah, South Dakota, Mississippi, Connecticut, South Carolina, North Dakota, Montana, New Hampshire, Delaware, Los Angeles, Chicago, Houston, Philadelphia, San Diego, San Francisco, Columbus, Seattle, Washington, Oklahoma City, Las Vegas, Louisville, Miami, Cleveland, Pittsburgh, Orlando, Richmond, Boise, Birmingham, Columbus
North America : Canada and Mexico
Returns are subjected to following conditions.
• All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, and all accessories.
• Proaim is not responsible for any incidental damage resulting from the sale or use of any article purchased with us. We are responsible for the monetary value of the purchased item only.
- All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all accessories (if any).
- Defective or damaged items may be exchanged, repaired or refunded at our discretion for the same model.
- PROAIM can only refund the original purchase price. Shipping and handling fees are nonrefundable.
- We will issue your refund in the same way you made the original purchase. If the payment was made by a bank transfer, the refund bank transfer will be issued immediately after we receive the product.
- Please allow 5-7 days for a credit to appear on your account.
- Claims for missing items or items damaged in transit must be received within 2 to 3 business days after the delivery of the merchandise.
Please allow 3-4 business days to process your exchange once the returned item has been received by us.